Secret Shopper Training Program

If customer service, client retention, and repeat sales are important to your business...this program was designed for you!

Our secret shopper program is designed to give you a clear understanding of how your business is perceived by your clients and leads. During our analysis, we will provide you with a clear picture of what your team is doing well and what can be improved.

What makes this program different from any other program you’ve seen in our industry is that we provide you with details you can use to immediately improve your customer experience resulting in improved customer retention. We want to help you keep your new and existing clients so they don’t go to your competition.

Your Instructor

Kelly Smith
Kelly Smith

Kelly Smith has been deep in the aesthetic industry as a medical spa CFO, entrepreneur, speaker and business consultant for the past 20 years. The PGC team, under Kelly’s leadership, has helped more than 3,000 plastic surgeons, medical spas, dermatologists, and other aesthetic medical providers since 2011. Having sold more than $18 million in services for clients last year, this online training will equip your staff with the tools that they need to convert more sales.

Frequently Asked Questions

When does the course start and finish?
The course starts now and never ends! It is a completely self-paced online course - you decide when you start and when you finish.
How long do I have access to the course?
How does lifetime access sound? After enrolling, you have unlimited access to this course for as long as you like - across any and all devices you own.
What if I am unhappy with the course?
We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us in the first 30 days and we will give you a full refund.

This course is closed for enrollment.