Secret Shopper Training Program
If customer service, client retention, and repeat sales are important to your business...this program was designed for you!
Our secret shopper program is designed to give you a clear understanding of how your business is perceived by your clients and leads. During our analysis, we will provide you with a clear picture of what your team is doing well and what can be improved.
What makes this program different from any other program you’ve seen in our industry is that we provide you with details you can use to immediately improve your customer experience resulting in improved customer retention. We want to help you keep your new and existing clients so they don’t go to your competition.
Kelly Smith has been deep in the aesthetic industry as a medical spa CFO, entrepreneur, speaker and business consultant for the past 20 years. The PGC team, under Kelly’s leadership, has helped more than 3,000 plastic surgeons, medical spas, dermatologists, and other aesthetic medical providers since 2011. Having sold more than $18 million in services for clients last year, this online training will equip your staff with the tools that they need to convert more sales.